Frequently Asked Questions


What is MedTree?

MedTree is India's Largest online medical books store. Here you can buy 100% Original Books on amazing discount prices.

What are the benefits of buy from MedTree?

MedTree provide 100% Original Books, Consistent Discounts, Fastest Delivery, Easy Returns, Flexible Payment Options, Only Place to buy New Editions and so on.

How MedTree is India's Bestseller of Medical Book Online?

MedTree is a popular and trusted platform for selling 100% Original Medical Books on discount prices.

How to place order on MedTree?

Visit > Search your required books (Take Benefits of amazing offers) > Add to Cart > Checkout Successfully (Special Discounts on Online Payments/ COD also available)

Types of Books on MedTree?

MBBS, UG, BDS, Basic Science, Clinical Science, Dental Books, Surgical Science, General Medical Books, Medical Dictionaries and many more...

Order Related

How do I make an online purchase?

In the search bar, enter the book title, author name or ISBN. When results are displayed, select the book that you'd like to buy. Choose the quantity and click on ‘Add to cart’. At this point, you can go back to the search bar and add more books to your shopping cart. After you have added all your purchases, click on 'Shopping Cart' on the top of the page and review your purchases. You can then 'Proceed to checkout'. If you're a registered customer, enter your email address and password. If you're a new customer, you can opt for guest checkout. We recommend that you register with us to make faster purchases in the future. Provide your details: personal, delivery address and billing details. Review and click to make payment. Follow instructions on the payment gateway and you're done!

While placing the order, my amount was debited. But, the order was not placed successfully. What should I do?

This may rarely happen due to delay in internal bank transfers or complete transaction failure. Please call us on +91-92658-56257. If the amount is received by our payment gateway partner, the order will be confirmed within 24 hours. However, if the payment is not received because of a transaction failure, please get in touch with your bank for reversal of the amount.

How do I know my order has been confirmed?

Once your order is successfully placed, you will receive an email confirmation with a MedTree order number and other details.

How can I check the status of my order?

Upon successful placement of the order, a confirmation email will be sent. When your order is shipped, another email is sent with the shipping and courier tracking details. For detailed tracking status, you can login to our courier partner’s website and track your shipment with the AWB number.

Can I order a book that is 'Out of stock'?

If a book is 'Out of stock', it means that it is currently not available. However, you can click on 'Remind me' button and fill in the relevant details. We will notify you when the book(s) becomes available.

Shipping & Delivery

When will my order be shipped?

We usually ship all orders within 24-48 hours. However, in case of specialized category book(s), it may go up to 3-4 days.

How will my order be shipped?

We process all deliveries through reputed courier companies such as Fedex, DTDC and DHL. In some cases, where the pincode is not serviceable by these courier companies, we use India Post.

What are the shipping charges?

While we strive to apply reasonable shipping charges, the rates may vary depending on the delivery region.

What is the estimated delivery time?

The estimated delivery time is 4-5 days. However, it may go up to 6-7 days depending on the serviceability of your pincode area.

Cancellation & Refunds

How and when can I cancel my order?

A cancellation request can be made by calling us on +91-92658-56257. Your order will be cancelled if the book(s) have not been shipped. Once shipped, the order cannot be cancelled.

If I cancel my order, when will I get my refund?

If you have cancelled your order before it is shipped, your refund will be initiated on the same day. The refund will reflect in your bank account within 7-10 business days.
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